2 Practical Ways to Increase Tenant Happiness (& Quality)
Treat them like people.This means just treating them with respect. Treat them how you would want to be treated. Speak to them the way that you would want to be spoken to. This is important because it will remind you that when it comes time to make tough or expensive decisions, you base your decision off of the human factor and not just the bottom line.
Take care of maintenance, preventative and reactive. Take care of maintenance issues in a timely manner. This doesn’t mean drop everything you’re doing for small issues, but when it comes to major issues, make sure you address the issue quickly. Also, take care of the small things that will need to be taken care of in the future. Make sure your tenants see you and that they notice that you’re looking out for them.